Terms and Conditions


General Terms and Conditions of Sale In the Terms and Conditions below, unless otherwise stated, the following expressions will have the following meanings: “Takeaway/We/Us/Our” refers to Little Tokyo, a Japanese Restaurant based in Leeds; “Website” refers to https://littletokyoleeds.co.uk/ “Application” refers to the Little Tokyo Leeds mobile phone application that you use to place food orders via the internet. “T&C” refers to the Terms and Conditions. The Terms and Conditions detailed on this webpage will form the basis of the contract between you and Little Tokyo. It will be the guide of all goods sold by Little Tokyo. Before you submit your order, you will have the opportunity to amend, cancel and review the details of your order, to ensure that it is correct. Please ensure that you have fully read the T&C stated before you submit your order. If you are unsure of any part of the T&C and would like anything clarifying, please do not hesitate to contact us. Our Contract All of the orders placed will be subject to availability and confirmation of the order price. Dispatch times from Little Tokyo will vary accordingly based on availability of drivers. Little Tokyo will not be responsible for any delays resulting from postal delays or force majeure. To order with Little Tokyo, you must be 18 years old or older, and you must possess a valid form of credit or debit card that is from a bank acceptable to us. Little Tokyo retains the full right to refuse any request made by you. If your order is accepted, we will inform you by email confirmation, and/or via a SMS message. When you place an order with Little Tokyo, you must ensure that all the details that you provide are accurate and that you have the authorisation to use the credit or debit card that you are placing the order with. Any change of details after you have submitted your order will be subject to a review. We will then calculate the new delivery cost if the location is further than the original stated. We have the right to refuse the new amended order under any circumstance, especially if the location is out of our delivery zone. You must ensure that you have sufficient funds to cover the cost of goods purchased at Little Tokyo. When you place an order, we will send you an acknowledgement e-mail and/or you will see a webpage on the application confirming the receipt of your order. The email and webpage is only an acknowledgement of your order and will not represent Little Tokyo’s acceptance of your order. A contract between you and Little Tokyo will only be formed after we send you confirmation by the medium used for placing the order (SMS, e-mail or any other appropriate digital means based on the details you have provided for the order). In this confirmation, you will be notified that the goods that you have ordered have been dispatched to you. Only the goods that have been listed sent at the time of dispatch will be included in the contract formed. Pricing and Availability Here at Little Tokyo, we will do all we can to ensure that all details, descriptions and prices of our products that appear on the Website/Application are accurate, however, errors can occur. If we discover an error in the price and/or details of any goods in which you have ordered, we will contact you as soon as possible and give you the option of reconfirming your order at the new revised correct price, or cancelling the order. If we are unable to contact you through the details that you have provided, please treat the order as cancelled. We will cancel the order on our side. If you contact us to cancel an order but have already paid for the goods, we will process a full refund subject to our “Order cancellation and amendments” policy detailed below. Delivery costs will be charged in addition to your order. These additional charges will be clearly displayed where applicable and included in the “Total Cost”. You will have the opportunity to review the order with the additional delivery fee. Payment All online card payments are made to Little Tokyo. Upon receiving your order, we will carry out the standard authorisation checks on your payment method to ensure that you have sufficient funds available to complete the transaction. Your card will be debited upon authorisation being received. The funds received upon debiting your bank card shall be treated as full payment against the value of the goods that you have ordered. Once the goods have been dispatched and you have been sent the confirmation email/SMS or any other appropriate digital notification, the funds paid will be used for the value of the goods that you have purchased as listed.Variation Little Tokyo shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of our Website/Application.Invalidity If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable. Waiver If you breach any of the Terms and Conditions stated, and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Laws and Jurisdiction These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England and Wales. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions. Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise), will be subject to the jurisdiction of the courts of England, Wales, Scotland or Northern Ireland, as determined by your residency. Little Tokyo Email: info@littletokyoleeds.co.uk Address: 24 Central Road, Leeds, LS1 6DE, United Kingdom. Phone number: 0113-243-9090


Privacy Policy and Terms of Use Use of our Website / Application is governed by our Privacy Policy and Website/Application Terms of Use. Our Privacy Policy and Website / Application Terms of Use are incorporated into these Terms and Conditions by this reference.


Delivery Estimates The times that are given for collection and delivery are strictly only an estimate. Little Tokyo cannot provide an exact time that an order will be delivered or the exact time that an order can be collected at. We will do all that we can to deliver within a reasonable delivery time to your location. We will do all we can to also have your collection order ready for the estimated time that is given.


Refunds and Charge-backs Online payments made through Little Tokyo’s mobile phone application will be handled by Little Tokyo. For refunds, charge-backs or disputes for online paid orders, please contact us via the details below. If an unrecognised transaction appears on your card / statement from Little Tokyo, please contact us on the following details: Little Tokyo, Email: info@littletokyoleeds.co.uk Address: 24 Central Road, Leeds, LS1 6DE, United Kingdom. Phone number: 0113-243-9090 Order cancellation and amendments Once the order you have placed has been confirmed and payment has been taken from your account, you will be unable to cancel your order and will not be eligible for a refund. To change or cancel your order, please contact Little Tokyo as soon as possible on 0113-243-9090. We cannot guarantee a refund as food processing may have started, however, we will do all that we can to work with you to cancel / amend your order.Compensation If you are unhappy with the quality of the goods or service provided by Little Tokyo, and wish to seek any form of compensation, you should contact Little Tokyo directly to raise your complaint. You can do so through the details below: Email: info@littletokyoleeds.co.uk Address: 24 Central Road, Leeds, LS1 6DE, United Kingdom. Phone number: 0113-243-9090 Once Little Tokyo has received your complaint, we will work through our complaints procedure and update you with the outcomes. Please note, you must contact Little Tokyo within 48 hours of placing your order if you are unsatisfied with your order. Complaints are subject to a manual review which can take up to 20 business days before we update you with the outcome.


Check 25 - It is illegal to serve alcohol to a minor. Our staff will ask for ID before serving any alcoholic drinks.


Feedback If the order that you have received does not meet your expectations, you can provide us feedback via our contact details: Email: info@littletokyoleeds.co.uk Address: 24 Central Road, Leeds, LS1 6DE, United Kingdom. Phone number: 0113-243-9090 Feedback submitted through the above details and/or via our mobile application will be reviewed and displayed subject to Little Tokyo’s customer support team’s discretion.Customer Support Little Tokyo will handle all customer support enquiries. We aim to resolve all enquiries relating to your order within a reasonable time. You can contact Little Tokyo through the details below: Email: info@littletokyoleeds.co.uk Address: 24 Central Road, Leeds, LS1 6DE, United Kingdom. Phone number: 0113-243-9090

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Please speak to a member of staff before placing your order if you have any allergies, we will do our best to advise.

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